Terms of Service
Shopalytics (by Hercules Labs)
Effective Date: August 9, 2025
These Terms of Service ("Terms") govern your use of shopalytics.ai (the "Website") and the Shopalytics Shopify app (the "App"), provided by Hercules Labs ("Company," "we," "us," "our"). By accessing or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services.
Acceptance of Terms
By installing the App, accessing the Website, or using our services, you:
Agree to be bound by these Terms and our Privacy Policy
Represent that you have the authority to bind your organization to these Terms
Acknowledge that you have read and understood these Terms
Confirm that you are at least 18 years old and legally capable of entering into contracts
Description of Service
Shopalytics is an AI-powered analytics platform for Shopify merchants that provides:
Business intelligence and analytics
AI-powered insights and recommendations
Performance tracking and reporting
Data visualization and dashboards
Forecasting and predictive analytics
Integration with Shopify and third-party services
User Responsibilities
You agree to:
Accurate Information
Provide accurate, current, and complete information when using our services.
Account Security
Maintain the security of your account credentials and notify us immediately of unauthorized access.
Lawful Use
Use our services only for lawful purposes and in accordance with these Terms.
Data Compliance
Ensure you have appropriate rights to share data with us and comply with applicable data protection laws.
Prohibited Activities
Not engage in activities that could harm, disable, or impair our services or interfere with other users.
Intellectual Property
Respect our intellectual property rights and not attempt to reverse engineer or copy our services.
Data and Privacy
Our collection and use of your data is governed by our Privacy Policy. Key points:
We process your Shopify store data to provide analytics and insights
We do not sell or rent your personal information to third parties
We implement security measures to protect your data
You retain ownership of your business data
We may use aggregated, de-identified data to improve our services
For complete details, please review our Privacy Policy.
Intellectual Property
The App, Website, and all related content, features, and functionality are owned by Hercules Labs and protected by intellectual property laws.
You receive a limited, non-exclusive license to use our services in accordance with these Terms.
Service Availability
We strive to maintain high service availability but do not guarantee uninterrupted access.
We may temporarily suspend services for maintenance, updates, or technical issues.
Termination
You may terminate your account at any time by uninstalling the App from your Shopify store.
We may terminate or suspend access for violations of these Terms or other legitimate business reasons.
Third-Party Services
Our services may integrate with third-party platforms and services (including Shopify).
Your use of third-party services is subject to their respective terms and policies.
Disclaimers and Limitations of Liability
Service "As Is"
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.
Limitation of Liability
To the maximum extent permitted by law, Hercules Labs shall not be liable for:
Indirect, incidental, special, or consequential damages
Loss of profits, data, or business opportunities
Damages resulting from third-party services or integrations
Any amount exceeding fees paid to us in the 12 months preceding the claim
Governing Law and Disputes
Governing Law
These Terms are governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
Dispute Resolution
We encourage resolving disputes through direct communication. For formal disputes, applicable laws and jurisdictions will govern the resolution process.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.
Updated Terms will be posted on this page with a new effective date
Material changes will be communicated through appropriate channels
Continued use after changes constitutes acceptance of the updated Terms
Contact Information
Hercules Labs
If you have questions about these Terms, please contact us using the information above.
Effective as of: August 9, 2025